Customer Centre and Sales Partners
In our Customer Centres we are there for you personally and offer advice on all aspects of the Rheinbahn and VRR services as well as the VRS and NRW tariffs. Do you have any suggestions for us? We are also happy to be your point of contact for this.
Services in the customer centres:
- Price and fare information
- Journey planner
- Support for questions about our apps (Rheinbahn App and redy)
- Monthly Tickets and subscriptions for Ticket2000, Ticket1000, BärenTickets, SchokoTickets and YoungTicketPLUS
- Single tickets, 4erTickets, 24/48-hour tickets, 4-hour tickets
- Preliminary course tickets and holiday tickets
- VRS-Tickets
- NRW-Tickets
- SozialTicket
- Exchanging old tickets
- Showing tickets for fare collection
- Düsseldorf Card
- Information and tickets for trips to neighbouring transport networks
- KombiTickets
- Tours
- Tickets of “White Fleet Duisburg Dusseldorf”
Our locations:
Düsseldorf, main station
Immermannstraße 65 a
(At Konrad Adenauer Platz)
Stop: Main station
- Mon: 9 – 19 h
- Tue – Fri: 9 – 17 h
Düsseldorf, Heinrich-Heine-Allee
Heinrich-Heine-Allee 23
(Ecke Bolker Straße/Altstadt)
Stop: Heinrich-Heine-Allee
- Mon: 9 – 19 h
- Tue – Fri: 9 – 17 h
Hilden
Mittelstraße 2 – 4
(Gabelung)
Stop: Gabelung
- Mon – Thu: 8:30 - 12:30
and 13:30 – 17 h - Fri: 8:30 – 12:30
and 13:30 – 15 h
Mettmann
Schwarzbachstraße 8 – 12
(Neanderthal Passage)
Stop: Jubiläumsplatz
- Mon – Thu: 8:30 – 12:30
and 13:30 – 17 h - Fri: 8:30 – 12:30 h
and 13:30 – 15 h
Ratingen
Hans-Böckler-Straße 48
(Am Düsseldorfer Platz)
Stop: Ratingen Mitte
- Mon – Thu: 8:30 –12:30
and 13:30 – 17 h - Fri: 8:30 – 12:30 and
13:30 – 15 h
Rheinbahn Sales Partner
Personal advice on our offer and tickets is also available from our sales partners in and around Düsseldorf. These are usually kiosks, lottery ticket offices, tobacconists or stationery shops – in any case also directly on the ground and in your vicinity.
You can find the locations of our sales partners on our interactive map – simply move the cursor over the icons and the names will be displayed. By clicking on the symbol, the respective sales partner can be taken directly as the start or destination for journey planning.